1) How your data is used by Living Property

Living Property may keep your personal information given to us by you or others during your relationship with us on a database:

• information you give us during conversations with you or via written correspondence that is relevant for providing you with services
• information that our mortgage advisor, insurance advisor, solicitor, or we require for administration purposes

You agree that we may use and update this information to:

• to provide you with required services
• to identify other services which might be suitable for you and send you information about them
• to recover debts and to assist in debtor tracing
• to prevent and detect fraud or money laundering
• to keep our records about you up to date
• to check your identity

You agree that we may use your personal information where necessary to make a credit check on you before we provide you with any services. These searches will be recorded by the credit reference agencies. We may also use credit reference agency and fraud prevention agency records that we receive about you, people financially linked to you and others in your household to help make decisions about you and them.

If you request it, on payment of a fee, which is currently £10, we will provide you with a copy of the personal information to which you are entitled that we hold about you.

2) Disclosures
The information we hold about you is confidential. We will only disclose it outside our company if:

• you give us your consent;
• it is needed by certain reputable third parties for providing services for you (for example - mortgage advice, property maintenance, etc.);
• in order to obtain professional advice;
• we or others need to investigate or prevent crime (e.g. to fraud prevention agencies);
• the law permits or requires it, or any regulatory or governmental body requests or requires it, even without your consent, or;
• there is a duty to the public to reveal the information.

3) Website
We have tried to create a secure and reliable website for our users. However, we have no responsibility or liability for the security of personal information transmitted via the internet.

Our website may provide links and banner advertisements to third party sites. Please note that we are not responsible for, and have no control over, information that is submitted to or collected by these third parties. Since we do not control those websites, you are responsible for reviewing and abiding by the privacy policies of these third party sites.

4) Accurate Information
It is important that you give us accurate information. You are responsible for informing us that your personal details have changed, for example a change of address. Please inform us of any changes to your personal information as soon as is reasonably practicable in order that we may update our records.

5) Privacy Complaints
If you feel your privacy has been breached by us then please write to at - Living Property, Connaught Plain, Attleborough, Norfolk, NR17 2EJ

6) Policy Updates
Please note that this policy will be reviewed, and may change, from time to time. The revised policy will be posted to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.